Return & Refund Policy
Mellow Medium
Last Updated: May 9, 2026
All sales are final. As a small business, we are unable accept returns, exchanges, or cancellations unless an item is damaged or was shipped incorrectly. If, for some reason, you received a defective/incorrect item, please email support@mellowmedium.com, and we will make it right.
All Sales Final
We do not accept:
- Returns
- Exchanges
- Order cancellations
- Refund requests for buyer’s remorse
Please review product details carefully before placing an order.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged or incorrect item
- Photographs of packaging when applicable
Approved claims may qualify for:
- Replacement items
- Store credit
- Refunds at our discretion
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Final sale items
- Limited edition items
- Preorder items
- Opened or used products
- International orders unless required by law
Shipping Costs
Original shipping costs are non-refundable unless the issue was caused by an error on our end.
Fraud Prevention
We reserve the right to deny claims that appear fraudulent, abusive, or inconsistent with our policies.
Contact
For support regarding damaged or incorrect items, contact:
support@mellowmedium.com