1. Company Information

Mellow Medium is a Wisconsin-based LLC operating in the United States.

Contact:
support@mellowmedium.com

2. Eligibility & Use of Website

By using this website, you confirm that you are at least 18 years old or are using the website with the supervision and consent of a parent or legal guardian.

You agree not to use this website for any unlawful or unauthorized purpose.

3. Products & Availability

We make every effort to accurately display product descriptions, pricing, colors, and images. However, we cannot guarantee that your device’s display accurately reflects product colors or details.

All products are subject to availability. We reserve the right to:

• Limit quantities purchased
• Refuse or cancel orders
• Discontinue products at any time
• Correct pricing or listing errors without notice

4. Preorders & Production Delays

Some items sold by Mellow Medium may be offered as preorders.

By purchasing a preorder item, you acknowledge and agree that:

• Estimated ship dates are approximate and not guaranteed
• Manufacturing, shipping, or supply chain delays may occur
• Orders containing preorder items may ship only once all items are available
• Delays do not qualify as grounds for cancellation, refund, or chargeback unless otherwise required by law

We will make reasonable efforts to communicate significant delays when possible.

5. Pricing & Payments

All prices are listed in U.S. Dollars (USD).

We reserve the right to change pricing at any time without notice. Payment must be received in full before an order is processed or shipped.

Fraudulent transactions, unauthorized payment disputes, or chargeback abuse may result in:

• Order cancellation
• Account restriction
• Refusal of future service
• Legal action when appropriate

6. Shipping & Delivery

Please review our Shipping Policy for full shipping terms.

Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier. Mellow Medium is not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout.

7. Returns, Refunds & Exchanges

All sales are final.

As a small business, Mellow Medium does not accept returns, exchanges, cancellations, or refunds except in cases where:

• An item arrives damaged
• The wrong item was shipped

Customers must contact us within 30 days of delivery and provide photographs of the issue in order for us to review the claim.

Please review our Return & Refund Policy for additional details.

8. Intellectual Property

All website content, including but not limited to:

• Logos
• Branding
• Product photography
• Graphics
• Website design
• Text
• Product listings

are the property of Mellow Medium or its licensors and are protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, or commercially used without prior written permission.

Customer-Provided Artwork

Clients/customers acknowledge that they possess all necessary licenses, permissions, and legal rights for any artwork, images, or materials submitted for production.

By submitting artwork, the client:

• Releases Mellow Medium from liability related to copyright or trademark disputes
• Confirms they hold all ownership or authorized usage rights
• Accepts full responsibility for any legal claims arising from submitted materials

Mellow Medium claims no ownership over customer-submitted artwork unless otherwise agreed in writing.

9. Prohibited Uses

You agree not to:

• Use bots, automation tools, or scripts to purchase products
• Scrape, copy, harvest, or extract website content or data
• Use the website for unlawful, abusive, or fraudulent purposes
• Attempt to interfere with website security or functionality
• Harass, threaten, or abuse staff or other users
• Engage in fraudulent chargebacks
• Purchase products for unauthorized resale or scalping purposes
• Use our intellectual property for commercial purposes without permission

Violation of these Terms may result in:

• Order cancellation
• IP blocking
• Permanent restriction from future purchases
• Legal action where appropriate

10. User Reviews & Community Content

Users may submit reviews, comments, or other content where permitted.

By submitting content, you grant Mellow Medium a non-exclusive, royalty-free, perpetual license to use, display, reproduce, and publish that content for marketing or operational purposes.

We reserve the right to remove content deemed:

• Offensive
• Fraudulent
• Misleading
• Harassing
• Spam-related
• Otherwise inappropriate

11. Affiliate & Referral Programs

Participation in any affiliate or referral program offered by Mellow Medium is subject to separate program rules and may be modified or terminated at any time.

Fraudulent referrals or abuse of promotional systems may result in disqualification and account restriction.

12. Disclaimer of Warranties

This website and all products/services are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, Mellow Medium disclaims all warranties including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous or error-free website operation

13. Limitation of Liability

To the fullest extent permitted by law, Mellow Medium shall not be liable for any:

• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Data loss
• Delayed shipments
• Carrier-related delivery issues

Our maximum liability for any claim related to a purchase shall not exceed the amount paid for the applicable order.

14. Dispute Resolution & Arbitration

Any dispute arising from these Terms or use of this website shall be governed by the laws of the State of Wisconsin, United States, without regard to conflict of law principles.

Mandatory Arbitration

Any dispute, claim, or controversy shall be resolved through binding arbitration rather than court proceedings, except where prohibited by law.

Class Action Waiver

You agree that disputes will be handled individually and not as part of any class action, consolidated action, or representative proceeding.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website following changes constitutes acceptance of the revised Terms.

16. Contact Information

Questions regarding these Terms may be sent to:

support@mellowmedium.com