Shipping Policy

Processing Times

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

During periods of high order volume, product launches, preorder campaigns, or holidays, processing times may be extended.

Orders are shipped via USPS.

Shipping upgrades and expedited shipping options may be available at checkout depending on destination and carrier availability.

Eligible orders may qualify for free shipping promotions as displayed at checkout.

Free shipping promotions are subject to change without notice.

Orders containing preorder items will ship together once all items become available.

If you would like in-stock items shipped sooner, we recommend placing separate orders.

Preorder timelines are estimates only and may change due to manufacturing or shipping delays.

Tracking information is typically emailed once your order has shipped.

Please allow carriers time to update tracking scans after shipment confirmation.

Once a package has been transferred to USPS, delivery responsibility rests with the carrier.

Mellow Medium is not responsible for:

Customers are encouraged to contact USPS directly regarding delivery issues.

Customers are responsible for ensuring shipping information is accurate before submitting an order.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees before reshipment.

We ship internationally where available.

International customers are responsible for:

These fees are not included in product or shipping prices unless otherwise stated.

International delivery times vary by destination and customs processing.

We reserve the right to limit or refuse shipment to certain regions, addresses, or individuals at our discretion.

For shipping questions, contact:

support@mellowmedium.com